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INMATE VIDEO VISITATION, VIDEO ARRAIGNMENT and TELEJUSTICE INSTALLATIONS BY TEC

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Collier County Florida

Telecom Engineering Consultants, Inc. (TEC) utilizes state-of-the-art technology for all Telejustice Applications offered by the company, including Inmate Video Visitation, Video Arraignment, Video Consultation (PD Offices) and many more.  The Inmate Video Visitation system is based on VUGate’s SuperHub Series video communication system. The SuperHub and related products from VUGate are sold and installed in Government, Education, Medical and Business environments all over the world.  The VUGate system and all of the other products, including TVs, monitors and cameras are commercial products available on the open market.

The VUGate system is the “de facto” industry standard for video visitation with more installations than any other visitation system in the US.  The SuperHub is the most sophisticated audio/video switch of its kind in the industry.    No other audio/video management system on the market has the features and capabilities of the SuperHub.  Based on inputs from County Jails and Court Systems all over the US, VUGate has developed software applications and firmware for VUGate interfaces that specifically address the needs of a video visitation and video arraignment environment.  Corrections departments and all related Judicial entities will benefit from these additional features because they affect key functionality essential to the video visitation process and provide the platform for easy integration of related judicial and correctional applications.  Clients can easily expand this system to accommodate these other applications allowing the client to realize additional cost savings in operations and improved safety for the community and employees within the Sheriff’s department.  

At the heart of the VUGate Inmate Video Visitation System is the powerful SuperHub Video PBX and the MinxMate Inmate Video Visitation Management Application.

MINXMate is VUGate’s Inmate Video Visitation Management System and features a simple to use and lightning fast touch-screen interface.  MinxMate automates and simplifies the inmate visitation call setup process.  MinxMate^TM allows for either computer mouse or touch screen operation to place calls between visitor and inmate video stations in a highly automated fashion requiring just two mouse clicks or screen touches.  The MinxMate system graphically identifies for the operator receptionist all free visitor and inmate stations. 

MINXMate is designed to operate with the maximum amount of efficiency in processing inmate visitations.  The system automatically notifies the operator/administrator when calls terminate, either early or normally, and identifies the stations that are free for more use to ensure fluid processing.  As shown at the left, the station on the operator screen will turn to red when a video visitation call is terminated.  If a visitor accidentally hits the receiver hook, or if they hang up earlier than the defined time limit, the MinxMate system allows a five second delay for the visitor to resume the visit by picking up the handset again.  The call timer resumes at the point of interruption with whatever time is left.

MinxMate ensures that the administrator has complete control over the process and can override the institution-established defaults; such as for call length.  In the case of an attorney client visit, it may be necessary to allow more, or less, time than the normal visitation time established by the institution.  By choosing either the inmate or visitor station, the operator can identify where the call is in terms of time left, and can override the time up or down as needed.

The standard way of making calls is to place them from the operator/receptionist station using the built in Rolodex calling function in WinMinx^2TM.  WinMinx^2TM is the standard Windows-based dialing and video call control package that is included with the VUGate computer-based workstation interface modules.

Calls can also be setup at the NVS or VPOUA station utilizing a simple keypad interface or when the NVS or VPOUA are connected to a PC the WinMINX - an easy to use windows-based graphical user interface may be used, with no operator station requirements for ad hoc point-to-point or multipoint call setup. In most video visitation systems, WinMINX is used by the systems administrator to handle outside calls coming into the visitation system such as those from private attorneys, the public defender’s office, or the detective bureau and in support of applications such as video arraignment. 

The SuperHub system was originally designed for the Department of Defense (DOD) and the National Security Agency (NSA) where the demands for quality and reliability are critical to National Security and where system flexibility, expandability and maintainability are essential to the ongoing operations of such a demanding communications environment.  VUGate technology has been a core communications tool for NSA and the DOD for over 12 years and continues today in that role. The quality, reliability and maintainability of the SuperHub series are critical to the demanding environment found in successful video visitation systems.  Like the DOD and NSA, today’s Jails operate on a demanding schedule that requires maximum system uptime.

VUGate (formerly Datapoint) invented Video Visitation and installed the world’s first video visitation system in Brevard County, Florida in 1995.  In addition to Brevard, VUGate systems are installed all over the US and are used in a large number of other Florida Jails, including Pinellas County, St. Lucie County, Okeechobee County and Lee County, which is currently the largest video visitation system in the world.  The Lee County system was installed by TEC and has gone through three Phases of expansion.  The Lee County system features sophisticated fiber optic video communication systems that connect the Downtown facilities, the CORE building and the Sprung units to the Inmate Video Visitation Center at the Ortiz location.

Every Superhub Video Visitation system installed to date has experienced an increase in scheduled use; an expansion of inmate/visitor stations and added functionality in the form of new applications.  Every County must consider this inevitable expansion when selecting the appropriate system.  The system must be capable of meeting the current needs of the Jail and expanding over time to accommodate additional inmates and visitors, as well as new applications, such as, video arraignment, telemedicine, distance learning and others as they are needed. 

The SuperHub system was designed to accommodate these expansion requirements and has a track record of successful implementations, unmatched by any other system in the industry. 

TEC's work in the Telejustice field is exemplified in the Lee County Video Visitation system - Phases I, II, and III, a Turnkey solution by TEC and now the Largest Video Visitation system in the world (see Press Release).  The Lee County system takes full advantage of all the flexibility features of the VUGate system architecture providing full motion video communications over a variety of UTP and Fiber Optic cabling systems and interfaces.  For a closer look at the Lee County project goto...

TEC Telejustice Equipment and Applications are available under GSA and Florida TIPS Contracts - 

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Contact Information

 

Postal address:

 

Telecom Engineering Consultants, Inc.

8880 NW 15th Street        

Miami, FL 33172

                    

Telephone:

(305) 592-4328 

(800) 447-3213

             

FAX:

(305) 591-9482 

 

Electronic Mail:

General:  info@tec-inc.com 

Sales: sales@tec-inc.com  

Support: support@tec-inc.com

Orlando Office

PH: (800) 447-3213               

FAX: (305) 591-9482 

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Tampa Office                               

PH: (800) 447-3213              

FAX: (305) 591-9482 

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