Telecom Engineering Consultants, Inc.

Telephone Systems and Services

Consulting and System Design
 

Telecom Engineering Consultants, Inc. (TEC) has alliances with several major telecommunications industry leaders (AVAYA/Lucent, Nortel, etc.), and we have the ability to design and recommend the best system to fit your current and future needs. Each prospective customer is interviewed to determine the specific communication features necessary to make call processing easier and more efficient. Every prospective customer site is surveyed by a member of our technical staff and the design recommendations are customized to meet each customers unique needs.

Project Implementation / System Installation

To ensure a smooth transition to a new system, TEC will assign a Project Manager to oversee the installation of the system. The Project Manager will be responsible for equipment orders, site surveys and interviews, scheduling and managing training programs, scheduling installation dates and managing technical staff working on the project. Each customer is provided with a "milestone plan" which outlines the installation process, target dates and estimated completion times.

User Training

TEC will provide on-site training for all customers. Sessions are designed to accommodate the needs of each user. For example, all attendants/operators receive special training to emphasize efficient, fast call processing. End-user training will include feature instruction with emphasis on maximizing user efficiency with regard to specific job functions. All users will be provided with manufacturer user guides for future reference. In addition, customized training material materials will be provided which will quickly outline the features and questions that your employees will have. Our experience indicates that the majority of problems with a new system installation are training related. Therefore, we excel in our training programs by customizing them to fit each customers needs and place an emphasis on this often over-looked area of system installation. This results in greater ease of transition as well as ensuring your and your employees satisfaction in your investment.

Post-Installation Support - Warranty and Maintenance

TEC also will support and maintain all manufacturer warranties on equipment. TEC provides warranty and maintenance services for most makes and manufacturers of Business Telephone Systems. TEC’s technical staff offers years of service in the maintenance and support of PBX and Key Telephone Systems. Extended warranty and maintenance programs are also available to insure coverage after the manufacturer warranty has expired.  The TEC Platinum Maintenance option, a full service maintenance plan offered by TEC, provides the customer with premium after warranty services providing prompt, professional treatment and unsurpassed service on your telecommunication equipment.   Our Platinum program provides a guaranteed response time, software/firmware problem diagnosis and update services, hardware repair and replacement services, no trouble found tickets, telephone company problems, no trip charge, no additional charge for after hours emergency service, ongoing customer training programs, interfacing with telephone and long distance companies, customer consultation and system/software design.

Telephone System Repair and Relocation Services

TEC provides repair services for most makes and manufacturers of Business Telephone Systems. TEC’s technical staff offers years of service in the repair and installation of PBX and Key Telephone Systems. This expertise is demonstrated by the Technical Certifications of the TEC staff.

Voice Mail Systems

TEC offers many different options when it comes to voice mail. For specific programs, please contact TEC for more information.

Phone and Data Cabling Services

TEC provides a comprehensive array of cabling services. If your business requires a cable network, TECcan design and install your cable plant in a timely professional manner. We pride ourselves in the quality of our work and offer an impressive resume of satisfied customers. TEC’s engineers and technicians are experienced in all types of cable network installation. We are able to install CAT 2, 3 and 4 telephone cable, CAT 5, 5E and 6 data cable, as well as, multimode and single mode Fiber Optic cable including Sumitomo Blown Fiber Systems and Coaxial Cable plants.  All cable installations are installed with unparalleled attention to detail. TEC’s installation crew is committed to quality work with a minimum disruption to your business during installation. This exacting performance standard is followed regardless of the size the project. The TEC crew can install everything from a single phone drop to a complete structured cabling network.

If your business is planning a new building or you just need to relocate a workstation, you can be confident that West-Tech will provide a quality solution to your connectivity needs.

Cabling Systems
TEC is a certified design and installation specialist for the industry’s leading cable distribution and management systems, including but not limited to: Panduit, Siemon, AMP Netconnect, Ortronics, and Sumitomo Blown Fiber systems. If your company is considering implementing or upgrading your premise cable infrastructure give TEC a call for a no obligation consultation.